The website www.hibros.gr is an online store that constitutes the online presence of the company HiBros (VAT: 802291945, DOU: Giannitsa) and is located at Pastra 4, 58100, Giannitsa TEL: 2382 181 065
Please make sure that you have read and fully understood the terms of use of this e-shop. The services of the e-shop are provided in accordance with these terms and the privacy policy of personal data. The user must carefully read these terms which may be modified at any time without prior notice or permission. The user is responsible for periodically checking these terms. The use of the e-shop is considered as acceptance of the present or amended terms and conditions that apply to all content, pages and graphics, images and all files included in the e-shop. In case of NOT accepting any terms of use, the use of the e-shop is expressly prohibited.
The terms and conditions of use of the e-shop constitute the full and comprehensive agreement between the company and the user of the e-shop and bind exclusively these two parties. The pages, graphics, images and all files, texts or products belong to the company and it is expressly forbidden to modify, reproduce, copy, distribute, sell, resell for commercial or non-commercial purposes without the prior written permission of the company company. The e-shop is intended exclusively for personal use and the user must use the e-shop in accordance with the law and these terms and conditions.
Information and Products Provided
The e-shop is committed to the quality, completeness and validity of the information listed, both in terms of the exact details of the products and services, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally or outages of the e-shop, due to force majeure.
Registration and terms of purchase
The e-shop is exclusively for adults and is not allowed to be used by people under 18 years of age. When visiting or registering you responsibly declare that you are over 18 years of age and automatically accept that you are able to undertake and fulfill the obligations arising from any transaction through the website www.hibros.gr . You also confirm that you accept these terms and conditions and are willing to use the E-shop in accordance with the specific terms and conditions that you fully understand and accept.
By registering or not (guest) in the E-shop you will obligatorily enter a valid e-mail address, user name and surname, country, address, city, postal code, telephone and a password (if you register as a user) for the valid placing an order and/or creating your account.
In the event that a minor (under the age of 18) finally registers or purchases from our E-shop falsely stating that he is an adult, the persons who have parental care of the minor are personally bound by the present terms and conditions of the E-shop www.hibros.gr and fully acknowledge that they individually assume any damage that may be caused by the illegal use of the E-shop in violation of these terms.
Placing your order is understood as a distance contract and is governed by the relevant legislative framework of no. 4 of Law 2251/1994 on consumer protection, as amended and in force.
The prices of the products / goods are final (including VAT). HiBros reserves the right to change prices without prior notice or customer consent. In any case, the customer at the time of receipt of his order will pay the price indicated at the time of the order.
In case you wish to cancel your order, you can contact the e-shop on phone 2382 181 065 and request cancellation of your order if it has not yet been shipped.
Parcel delivery
The order is delivered exclusively to the buyer, who is solely responsible for the cost and transportation of the products.
Discreet Packaging
The delivery with discreet packaging refers to cases where the customer wishes to receive his package in a box that does not bear HiBros logos and relevant references to its contents.
All shipments are made from the company's headquarters at Pastra 4, 58100, Giannitsa and are made during working days and hours (Monday to Friday 9:00am-6:00pm). Orders placed during Greek public holidays are dispatched on the next working day.
If you are placing your order from a country other than Greece, please inform the competent authorities about the terms and conditions that apply to the import of cannabis products into your country. The customer is solely responsible for checking the legality of the products he orders based on the applicable laws in the desired country of shipment. The company does not bear any responsibility and does not have to restore any damage that may be caused for any detention of parcels in countries where the sale of cannabis products is prohibited.
Reasons of Force Majeure
Our company will not be held responsible for breach of the obligations it undertakes under these terms or liable to compensate any damage for any delays or inability to deliver the products to the user or any other third party if and to the extent that such delays or failure to deliver are due to incidents that cannot be attributed to the fault of our company, including, but not limited to, cases such as:
- adverse weather conditions, fires, floods, explosions, accidents
- riots, strikes, riots
- compliance with any legislative or governmental act, or any other cause in general which it could not foresee or could not prevent, such as indicatively when the sending country prohibits the importation of the products being sent, in the sense of the above as indicatively mentioned cases of force majeure
- and/or inability to communicate with the customer by phone / email / sms for any problem with their order.
- Global or local diseases or pandemics
In the event that it is not possible to deliver products / goods within the aforementioned schedule and / or for any other delay and / or failure of delivery due to force majeure as mentioned above, our company will contact you as soon as possible for your optimal service in order to state if you wish to receive your order even with a delay.
Changes – Returns
Refunds will be made according to the payment method chosen by the user / customer when purchasing the respective product. The refund will only be paid to the specific person who completed the purchase and paid the corresponding amount under the conditions below.
More specifically, the return of Products or goods at the expense of our company is accepted in the following cases:
- In the event that our company does not correctly execute the order through www.hibros.g r (error in order entry, invoicing or shipping
- In the event that, upon receipt, the customer detects any defect in the product / good which is directly related to its essential components, the packaging or the quality of the product and which is obviously not attributable to the fault of the customer or to bad or incorrect use of the product, our company will replace the defective product. The user must inform us in writing by sending an email with a photo of the product to info@hibros.gr within two (2) calendar days of receipt of the defective product(s), otherwise the customer expressly and unconditionally accepts that they forfeit the right to a refund without any subsequent right. Defective products / goods must be returned directly to the company in perfect condition and with all the contents of the original packaging in order to be entitled to a refund or replacement of the product. The decision to determine the defect and replace the product or refund your money will be at the discretion of our company. Once your respective claim for a defective product is approved, our company will proceed to replace it or refund the money paid for its purchase within fourteen (14) calendar days of receipt of the respective product.
Any shipping costs for the replacement of products as well as for the return of defective products / goods or for the return of products / goods due to incorrect registration of your order due to the fault of our company, are not charged to the customer.
In any case where you have simply changed your mind about your order and your purchase, you are entitled and free to withdraw from the purchase within 14 calendar days of receipt by sending an email to info@hibros.gr The products/goods must be returned in perfect condition, fully sealed and packaged, unused and undamaged. Products must be returned in their original packaging (box, etc.). Our company will refund your money within 14 calendar days of receiving your purchased product and will pay it to you using the same payment method you chose at the time of your initial transaction. The costs of returning the product in this case are entirely borne by you. In the event that any of the above conditions are not met, we are entitled not to accept your withdrawal.
Warranty, Liability and Indemnification
Information related to the products is available on our site, and is provided in accordance with current legislation. We take every reasonable measure to ensure that all details, descriptions, photographs of products displayed on the site are correct at the time the relevant information was entered into the system. However, to the extent permitted by applicable law, we do not warrant that such product details, descriptions, photographs are accurate, complete, reliable, up-to-date, or error-free.
Any information displayed on www.hibros.gr regarding the ingredients used in the products is not intended to be nor should it be interpreted as advice or recommendations regarding the use of any product.
The products displayed on our site are not intended to cure or prevent any disease or medical problem and are not intended to be a substitute for other treatment or medical advice.
The products you buy through our site should be used in accordance with the instructions for use written on the packaging of each product. If you have any questions about the use of the products, any allergies or other special conditions, please carefully refer to the product contents, the product label, or contact us by e-mail at www.hibros.gr or by phone on 2382 181 065. We make every reasonable effort to ensure that the above sources of information will accurately list all ingredients used.
Our company guarantees that, until the date of delivery, the products meet the standard published specifications and have a satisfactory service life from the date of delivery.
Our company makes no warranty, express or implied, direct or indirect, as to merchantability, beauty and fitness for a particular purpose or any other matter relating to the products.
Exceptions – Limitation of Liability ( Disclaimer )
HiBros shall not be liable under this limited warranty if upon inspection of the defective product it appears that the alleged defect or malfunction in the product does not exist or results from:
- Failure to follow recommended use, maintenance or other instructions
- Unauthorized modification or alteration of the product.
- Abuse, misuse, negligent acts or omissions of the customer and persons under the control of the customer, acts of third parties or force majeure events.
EXCLUSIVE WARRANTY : IF ANY OF OUR PRODUCTS FAILS TO PERFORM THE ABOVE WARRANTIES, THE CUSTOMER'S SOLE REMEDY FOR BREACH OF THE ABOVE WARRANTY SHALL BE A REPLACEMENT OR A REFUND OF THE AMOUNT PAID FOR THE PURCHASE OF THE RELEVANT PRODUCT AT OUR COMPANY'S DISCRETION. TO THE FULLEST EXTENT PERMITTED BY LAW, THE FOREGOING WARRANTIES AND RIGHTS ARE EXCLUSIVE AND EXCLUSIVE OF ANY OTHER WARRANTIES, TERMS OR CONDITIONS, WHETHER EXPRESS OR IMPLIED WHETHER BY LAW, REGULATION OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS REGARDING THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY AND CONFORMITY TO THE DESCRIPTION OF THE PRODUCT, AND NON-INFRINGEMENT THEREOF, WHICH YOU EXPRESSLY DISCLAIM. HIBROS DOES NOT ASSUME NOR AUTHORIZE ANY THIRD PARTY TO ASSUME ON ITS BEHALF ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, DELIVERY, MAINTENANCE OR USE OF THE PRODUCTS.
LIMITATION OF LIABILITY : To the maximum extent permitted by law, the company excludes for itself and its suppliers all liability, based on contract or tort (including negligence), for incidental, consequential, indirect, special or punitive damages of any kind or for loss of revenue or business, loss of information or data or any other financial loss arising out of or in connection with the sale, delivery, maintenance, use, performance, failure or interruption of the products, even if Plantae organics and naturals or any of its authorized resellers (if any) has been advised of the possibility of such damages and limits its liability to repair, or replacement or to a refund of the amount paid for the purchase of the respective product at its discretion. This disclaimer of damages shall not be affected if any right/remedy provided herein fails of its essential purpose.
DISCLAIMER : Some countries or states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products provided to consumers or the limitation of liability for personal injury, so the above limitations and exclusions be limited respectively with respect to you to the maximum extent permitted by applicable local law. Where implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights, which may vary by local law.
Intellectual property rights
The entire content of our site, including but not limited to, texts, news, graphics, outlines, videos, works, images, dialogues, proposed services, the terms and conditions of use of this site, as well as any other material published on this site in any form, including the menus, web pages, tools, fonts, website design programs, diagrams, methods, procedures, functions and software that are part of this website, and any modifications related to that particular content , are intellectual property rights of our company and the relevant beneficiaries and are governed and protected by Greek law (Law 2121/1993, as amended by Laws 4212/2013 and Law 4481/2017 and in force), the law of the European Union and by all relevant international conventions. In addition, the logos, trademarks, domain names and features included on our site belong to this site and/or to all related persons who own the relevant intellectual property rights. It is not permitted without the written consent of HiBros to reproduce, modify or alter, in whole or in part, in any way the www.hibros.gr . and its content.
If any provision of the aforementioned terms becomes contrary to the general provisions of the Intellectual Property Law or is invalidated, that term will immediately cease to be valid and will be deleted from these terms and conditions, without affecting the remaining terms hereof.
In order to use and exploit the material owned by third parties, the end user must obtain the written permission of the related persons who own the copyrights and trademarks in order for the end user to obtain the rights of use and exploitation.
Content disclaimer
Our company makes every effort to prevent the publication on our site of content that describes or represents situations that can be judged by the site user to violate his beliefs and rights. In any case, our company does not guarantee that the contents of the site are appropriate or legal in countries other than Greece.
However, in case these contents are considered illegal in some of these countries, please do not access our site and, if you choose to stick to using our site, we inform you that the use of the services provided by www .hibros.gr will be under your sole and personal responsibility.
However, our company cannot be held responsible for the accuracy and completeness of the content published on our site.
In addition, our company cannot guarantee that the site will work continuously, without interruptions and errors due to the Internet connection. In case of a problem using the site, contact us by writing to the following email address: ib2b@hibros.gr
A representative of ours will be available to help you restore your access to the site, to the extent possible. At the same time, contact your Internet service provider or check that each device to connect to the Internet is properly activated, including the Internet browser.
Although our company will make every effort to ensure smooth access to its site, the internet may not allow the operation of www.cannabros.gr without interruptions or discontinuities due to website updates.
YOU AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE OR LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) UNDER ANY CIRCUMSTANCES WHATSOEVER ANY (a) INTERRUPTION, (b) DELAY ACCESS OR INTERRUPTIONS OF ACCESS TO THE SITE, (c) NON- DELIVERY, MIS- DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION OF DATA, (d) LOSS OR DAMAGE OF ANY KIND ARISING AS A RESULT OF THE PRESENCE OF LINKS OUTSIDE THE SITE WEBSITE ON THE PAGE, (e) COMPUTER VIRUSES , SYSTEM FAILURES OR MALFUNCTIONS THAT MAY ARISE IN CONNECTION WITH THE USE OF THE SITE, INCLUDING HYPERLINKS TO OR FROM THIRD PARTY SITES, (f) ANY INACCURACIES OR OMISSIONS IN CONTENT OR (g) EVENTS BEYOND OUR REASONABLE CONTROL (FORCE MAJEURE ).
ADDITIONALLY, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (SUCH AS LOST PROFITS) IN CONNECTION WITH THE SITE OR THE SITE USE BY YOU REGARDLESS OF THE FORM OF ENERGY OR CONTRACTUAL WHETHER IN TORT (INCLUDING NEGLIGENCE).
Compensation
This section requires you to protect us and indemnify us against any illegal activities caused by you. Please read carefully.
You agree to indemnify the company and its partners, successors, any subsidiaries and affiliates, its employees and directors, as well as any successors and assigns thereof, to the maximum extent permitted by applicable law, for any loss, damages or costs (including reasonable attorneys' fees and expenses) arising out of or related to (i) your access, use or misuse of any of the provided on www.hibros. gr services, (ii) your violation or alleged violation of these terms and conditions as a whole, or (iii) any violation by you of any applicable laws or any other rights, including, but not limited to, the violation or unlawful possession or exploitation of any right third party or any right of hibros, including without limitation any intellectual property right, trademark, patent, trade secret, property right, privacy or any other proprietary right.
Applicable Law – Jurisdiction
These General Terms of Use, as well as the Privacy Policy of our website, are governed by Greek law. The correct use of your personal data is regulated by Greek and European law and in particular by EU Regulation 2016/679 which governs the protection of personal data and the way in which personal data is treated, as well as by the corresponding Greek law under number 4624/2019 established pursuant to the above Regulation. They are also governed by Law 2251/1994 as codified by Y.A. 5338/2018, which governs consumer protection. In the event that a dispute arises between the users and our company, Greek law is applicable and the courts of Athens are exclusively responsible for resolving the dispute.
In addition, in accordance with Directive 2013/11/EU, which was incorporated into Greek law with the joint Ministerial Decision 70330/2015, the option of electronic resolution of consumer disputes is now available through the Alternative Dispute Resolution process in the entire European Union. If the user has a problem with a purchase made through the online store and resides in the EU, he can use the "Online Dispute Resolution" website to resolve the dispute out of court. The Alternative Dispute Resolution Body (ADR) is the following: European Consumer Center Greece (ECC GREECE), address: 144 Alexandras Avenue, 11471, Athens. The phone numbers are: +30 2106460284, +30 2106460784 and email: info@eccgreece.gr.
The user can contact the above body for full guidance on the entire process of submitting and processing his complaint.